OmniTouch International

Am Schwarzenstein 19A
Geisenheim 65366
Work Phone Number: +49 1786 7417 74

Our mission is to help & inspire people to deliver great Customer experiences.

To do that, we facilitate practical and engaging workshops that advance Customer Experience know-how, develop Contact Centre mastery & improve Customer Service delivery.

We have more than 25 courses in our overall curriculum and continue to write customized workshops & speeches. Our company has also conducted qualitative Mystery Shopper & Customer research for nearly 20 years.

Founded in 2001, we’ve worked with than 50,000 Participants across more than 40 countries. We have the global experience, the know-how and the stories that bring our workshops and speeches to life.

We’re a CXPA Recognized Training Provider, Certified Customer Experience Professionals (CCXP), ICMI Certified Associates, Net Promoter Certified and a Call Centre Industry Advisory Council Training Partner (CIAC).

But our most important credential is what Clients & Participants say.
We’ve earned thousands of positive testimonials – hundreds of which can be found on our website and LinkedIn.

Industry Expertise

  • Automotive
  • Banking and Financial Services
  • Business Services
  • Chemicals
  • Consulting
  • Consumer Finance
  • Consumer Goods
  • Education
  • Electronics
  • Energy
  • Government
  • Healthcare
  • Insurance
  • Investments
  • Legal
  • Manufacturing
  • Media & Entertainment
  • Non-Profit
  • Professional Services
  • Retail
  • Software
  • Sports
  • Technology
  • Travel & Hospitality
  • Utilities

Areas of Expertise

  • Customer Insights and Understanding
  • Customer Journey Management
  • Customer-Centric Culture
  • CX Strategy and Execution
  • Metrics, Measurement and ROI
  • Organizational Adoption and Accountability
  • Voice of the Customer and Surveys

What Differentiates Us

  • We’ve been extremely fortunate and very successful in the delivery of Customer Experience, Customer Service & Contact Centre workshops around the world for more than 18 years.

Areas of Business

  • Africa
  • Asia
  • Australia
  • Europe
  • North America
  • South America

CX Tools

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