Our mission is to help & inspire people to deliver great Customer experiences.
To do that, we facilitate practical and engaging workshops that advance Customer Experience know-how, develop Contact Centre mastery & improve Customer Service delivery.
We have more than 25 courses in our overall curriculum and continue to write customized workshops & speeches. Our company has also conducted qualitative Mystery Shopper & Customer research for nearly 20 years.
Founded in 2001, we’ve worked with than 50,000 Participants across more than 40 countries. We have the global experience, the know-how and the stories that bring our workshops and speeches to life.
We’re a CXPA Recognized Training Provider, Certified Customer Experience Professionals (CCXP), ICMI Certified Associates, Net Promoter Certified and a Call Centre Industry Advisory Council Training Partner (CIAC).
But our most important credential is what Clients & Participants say.
We’ve earned thousands of positive testimonials – hundreds of which can be found on our website and LinkedIn.