KCA Consultants

Streeet 35 Villa 11
Al Barsha 2
Dubai 487316
United Arab Emirates
Work Phone Number: +971 55 89 46399

About Us

Fully Integrated CX and Organizational Development
We believe that CX cannot be seen in isolation. That is why we help our clients achieve lasting and sustainable improvements and outstanding end-to-end Customer Experiences by integrating their Corporate Strategy, Operations and Customer Service Delivery, HR and Culture Management, Quality Management, and Branding/Marketing in a truly holistic way.

Our award winning expertise does not only include all aspects of CXM, but also covers Lean, Six Sigma, TQM, Strategy Management/Balanced Scorecard, ITSM and HR Culture Management.

Through our extensive network of recognized global experts and technical solutions providers we can always provide our clients with access to the highest levels of experience and expertise, customized to the respective needs of the assignment and problem at hand. As such we are truly an integrative one-stop-shop provider with a global reach for all your CX, Business Improvement and Training needs.

Training and L&D Solutions
With KCA Consultants being a CXPA RTP, you can trust us with all your L&D and Training needs. Adhering to the highest review standards of CXPA, we can assure that our CX, CCXP Preparation, Innovation and Design Thinking, Strategy and Quality Management Training programs have been tried and tested, and delivered by our L&D Experts to a wide range of clients across many industries and sectors.

Contact Us
Contact us at info@kca-consultants.com to see how we can help you transform your business towards true customer centricity and sustainable business results.

Industry Expertise

  • Aerospace and Defense
  • Banking and Financial Services
  • Business Services
  • Consulting
  • Consumer Finance
  • Education
  • Energy
  • Government
  • Healthcare
  • Industrial
  • Insurance
  • Investments
  • Manufacturing
  • Non-Profit
  • Professional Services
  • Real Estate
  • Retail
  • Travel & Hospitality
  • Utilities

Areas of Expertise

  • Customer Insights and Understanding
  • Customer Journey Management
  • Customer-Centric Culture
  • CX Strategy and Execution
  • Ethnography
  • Experience Design, Improvement and Innovation
  • Metrics, Measurement and ROI
  • Organizational Adoption and Accountability
  • Voice of the Customer and Surveys

What Differentiates Us

  • Integrative holistic value generation approach to CX by our recognized award winning experts; Linking CXM, Corporate Strategy, Operations and Customer Service Delivery, HR/L&D/Training and Culture Management, Quality Management (Lean, Six Sigma, TQM), and Branding/Marketing

Areas of Business

  • Africa
  • Asia
  • Australia
  • Europe
  • North America
  • South America

CX Tools

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