CX University

506 Woodbrook Ln
Philadelphia, PA 19119-1040
United States
Work Phone Number: (484) 254-4052

CX University is the world's only fully online training program created with a blend of a science-based approach to learning with elegant, visually engaging design and seamless delivery. It's also the world's only CX training program endorsed for six MBA or MHA credits. CXPA's rubric of the five domains of CX excellence is the foundation for all programs.

The online courses are designed for self-paced, independent study and vary in content, depth, and time commitment to suit all learners' needs.

  • CX800: Get 6 MBA or MHA credits from Moravian University. The only RTP so recognized.
  • CX700: For those who want a solid foundation in CX (For corporate clients only; minimum five seats; recommended for CCXP preparation).
  • CX500: For those who want to be CX leaders – recommended for CCXP preparation.
  • CX200: These are micro-lessons for all employees who need to understand CX in their role.
  • CX300: The CXQ – check your knowledge of the discipline – complimentary.
  • CX Practice Test Program – 100's of questions to prepare for certification.
  • The 90-Days to CCXP Roadmap is a blended program that is a combination of self-paced online learning with instructor led sessions.
  • Applied Customer Journey Mapping Specialist program – a hands-on learning journey to create your company/team/unit map.

We serve individual practitioners and global clients in over eighty countries across all industries. We are proud to say that we have trained over 17,000 people over the past four years.

We have also migrated our knowledge of the CX discipline to the healthcare industry and now proudly offer PX programs.

Industry Expertise

  • Aerospace and Defense
  • Automotive
  • Banking and Financial Services
  • Business Services
  • Chemicals
  • Consulting
  • Consumer Finance
  • Consumer Goods
  • Education
  • Electronics
  • Energy
  • Government
  • Healthcare
  • Home Warranty Services
  • Industrial
  • Insurance
  • Investments
  • Legal
  • Manufacturing
  • Media & Entertainment
  • Non-Profit
  • Pharma
  • Professional Services
  • Real Estate
  • Retail
  • Software
  • Sports
  • Technology
  • Telecommunications
  • Travel & Hospitality
  • Utilities

Areas of Expertise

  • Analytics
  • Customer Engagement
  • Customer Insights and Understanding
  • Customer Journey Management
  • Customer-Centric Culture
  • CX Strategy and Execution
  • Employee Engagement
  • Ethnography
  • Experience Design, Improvement and Innovation
  • Market Research
  • Metrics, Measurement and ROI
  • Organizational Adoption and Accountability
  • Voice of the Customer and Surveys

Areas of Business

  • Africa
  • Asia
  • Australia
  • Europe
  • North America
  • South America

CX Tools

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