CX University

506 Woodbrook Ln
Philadelphia, PA 19119-1040
United States
Work Phone Number: (484) 254-4052

About Us

CX University is the world’s only online training program created with a blend of a science-based approach to learning with elegant, visually engaging design and seamless delivery. 

The online program offers six courses aligned with the CXPA rubric of CX competencies and includes such features as text narratives, seminal articles, videos, case examples, reflective and practical playbooks, interactive games, and hundreds of sample test questions. Hundreds of customers have completed the program for either CCXP preparation or to be productive CX practitioners in their organizations.

It offers the world’s first CX training program recognized for six college credits by Montgomery County Community College.

CXU also customizes training programs such as our ‘Microlearning CX Lessons’ to meet the requirement for ongoing learning in short bursts. We know that learners learn better when they can directly connect theory with practice. By developing just-in-time learning solutions, viewed during the flow of the learner’s work, we create an environment of continuous learning.

We serve individual practitioners and global clients in over fifty countries across all industries. We are proud to say that we have trained over 15,000 people over the past four years.

We have also migrated our knowledge of the CX discipline to the healthcare industry and now proudly offer PX programs under the Patient Experience Academy (PXA).

Industry Expertise

  • Aerospace and Defense
  • Automotive
  • Banking and Financial Services
  • Business Services
  • Chemicals
  • Consulting
  • Consumer Finance
  • Consumer Goods
  • Education
  • Electronics
  • Energy
  • Government
  • Healthcare
  • Home Warranty Services
  • Industrial
  • Insurance
  • Investments
  • Legal
  • Manufacturing
  • Media & Entertainment
  • Non-Profit
  • Pharma
  • Professional Services
  • Real Estate
  • Retail
  • Software
  • Sports
  • Technology
  • Telecommunications
  • Travel & Hospitality
  • Utilities

Areas of Expertise

  • Analytics
  • Customer Engagement
  • Customer Insights and Understanding
  • Customer Journey Management
  • Customer-Centric Culture
  • CX Strategy and Execution
  • Employee Engagement
  • Ethnography
  • Experience Design, Improvement and Innovation
  • Market Research
  • Metrics, Measurement and ROI
  • Organizational Adoption and Accountability
  • Voice of the Customer and Surveys

Areas of Business

  • Africa
  • Asia
  • Australia
  • Europe
  • North America
  • South America

CX Tools

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