Confirmit, Inc.

330 7th Ave
New York, NY 10001-5010
United States
Work Phone Number: (800) 864-5266

Confirmit is the world’s leading vendor for Customer Experience, Market Research and Employee Engagement solutions. Confirmit’s technology makes the complex simple, bringing together data from across the business to deliver visual insights that make decision-making smarter. We work as a partner with our clients, partnering to overcome hurdles, implement the solutions effectively, and ensuring they get the most from our platform. And we are here to help guide clients’ vision for the future. Incremental steps or great leaps forward - we love both.

From data collection, analysis, visualization and action management, to consulting and professional services that empower clients’ teams, we help companies make informed decisions that drive business growth.

We have offices in Australia, Bosnia and Herzegovina, Canada, Germany, Norway, Russia, Sweden, the United Kingdom and the United States. Visit www.confirmit.com for more information.

Industry Expertise

  • Aerospace and Defense
  • Automotive
  • Banking and Financial Services
  • Business Services
  • Chemicals
  • Consulting
  • Consumer Finance
  • Consumer Goods
  • Education
  • Electronics
  • Energy
  • Government
  • Healthcare
  • Home Warranty Services
  • Industrial
  • Insurance
  • Investments
  • Legal
  • Manufacturing
  • Media & Entertainment
  • Non-Profit
  • Professional Services
  • Real Estate
  • Retail
  • Software
  • Sports
  • Technology
  • Travel & Hospitality
  • Utilities

Areas of Expertise

  • Customer Insights and Understanding
  • Customer-Centric Culture
  • CX Strategy and Execution
  • Experience Design, Improvement and Innovation
  • Metrics, Measurement and ROI
  • Organizational Adoption and Accountability
  • Voice of the Customer and Surveys

What Differentiates Us

  • We provide exceptional flexibility and control for clients. Businesses can use our solutions using an entirely self-serve model, or can take advantages of our technical services, managed services, and consulting capabilities when it suits them.

Areas of Business

  • Africa
  • Asia
  • Australia
  • Europe
  • North America
  • South America

CX Tools

Oct 26, 2020 9:57 AM
Bringing an entire organisation along on the journey to great customer experiences is a CX professional’s dream – but it’s not easy. For Computacenter, though, that dream is becoming a reality. How? A combination of communication, treating teams as partners in the process, and dovetailing the customer ...
Sep 21, 2020 11:41 AM
For the past 15 years, Confirmit’s ACE (Achievement in Customer Excellence) Awards program has recognized companies’ outstanding performance and rigorous application of CX and EX best practices. Across seven categories – such as Innovation, Digital Success, and Overall Business Impact – winners are selected ...
Jun 19, 2020 11:02 AM
How do you know you’re on the right path with your CX program? Are you focusing on the right things? Whether you are at the beginning of your CX journey, or further along the road to maximum maturity, working out where to invest your energy can be a daunting task. In this webinar, Jessica Buffenstein, ...
Oct 16, 2019 12:42 PM
Every customer experience team knows the importance of senior buy in. But when it comes to actually driving change that impacts customers – the good stuff happens in the middle. Your organization’s middle managers have a unique perspective on your business – and the customer experiences you provide. ...
Oct 10, 2019 12:31 PM
Everyone is sick of surveys – and for good reason. It’s hard to buy so much as a cup of coffee without receiving a survey about it, and customers just don’t believe you’re really listening. Honestly, are your surveys really driving change in your organization? Exactly. CX teams need to look at the implications ...