Company Profile

Hof van Delftlaan 13
2613 BJ Delft
Netherlands
Work Phone Number: +31 6 416 77 374

Industry Expertise

  • Aerospace and Defense
  • Automotive
  • Banking and Financial Services
  • Business Services
  • Consulting
  • Consumer Finance
  • Consumer Goods
  • Education
  • Electronics
  • Energy
  • Insurance
  • Media & Entertainment
  • Professional Services
  • Retail
  • Software
  • Travel & Hospitality
  • Utilities

Areas of Expertise

  • Customer Insights and Understanding
  • Customer Journey Management
  • Customer-Centric Culture
  • CX Strategy and Execution
  • Ethnography
  • Experience Design, Improvement and Innovation
  • Metrics, Measurement and ROI
  • Organizational Adoption and Accountability
  • Voice of the Customer and Surveys

What Differentiates Us

  • A unique combination of having been an international CX leader himself in a large corporate for years, combined with a broad expertise, a stunning array of surprising, original off-beat knowledge and a fascination for storytelling Jaap is sure to surprise, inspire and support you. See for yourself, join him at www.jaapwilms.com.

Areas of Business

  • Africa
  • Asia
  • Australia
  • Europe
  • North America
  • South America

CX Tools

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