Wilms & Co BV

Hof van Delftlaan 13
2613 BJ Delft
Netherlands
Work Phone Number: +31 6 416 77 374

About Us

Become a CX Leader

So you are interested in CX, and you know there’s more. You want to be better at it, right? To learn about trends and developments, best practices, how it all fits together? Enrol in one of the Masterclasses that cover everything you need to grow as a CX leader. With minds alike and at a fast pace you’ll have inspiration for a lifetime CX career.

Create True CX Impact

Or you’re involved in CX already. Maybe you measure NPS or have a VOC programme running. People are looking at you to make it happen. But how? How to get better scores, more results and more engagement? Get someone who’s been in your role. As a former Head of Global NPS running 13 countries in Europe and Asia for a leading Financial corporate I know exactly what it takes to design and manage complex programmes, avoid political pitfalls and create a movement. I’ll help you as a sparring partner. In the background, so you can shine.

Engage your Organisation

CX is a very powerful business methodology. It connects business strategy to your customers, enables to act upon valuable feedback and to increase customer loyalty and value. However, you will only succeed by turning inwards first. How do you engage your organisation and create an energetic, buzzing customer driven environment? Get stunning visualisations in to create reports, infographics and stunning presentations that get you the impact and give your results the podium they earn.

Industry Expertise

  • Aerospace and Defense
  • Automotive
  • Banking and Financial Services
  • Business Services
  • Consulting
  • Consumer Finance
  • Consumer Goods
  • Education
  • Electronics
  • Energy
  • Insurance
  • Media & Entertainment
  • Professional Services
  • Retail
  • Software
  • Travel & Hospitality
  • Utilities

Areas of Expertise

  • Customer Insights and Understanding
  • Customer Journey Management
  • Customer-Centric Culture
  • CX Strategy and Execution
  • Ethnography
  • Experience Design, Improvement and Innovation
  • Metrics, Measurement and ROI
  • Organizational Adoption and Accountability
  • Voice of the Customer and Surveys

What Differentiates Us

  • A unique combination of having been an international CX leader himself in a large corporate for years, combined with a broad expertise, a stunning array of surprising, original off-beat knowledge and a fascination for storytelling Jaap is sure to surprise, inspire and support you. See for yourself, join him at www.jaapwilms.com.

Areas of Business

  • Africa
  • Asia
  • Australia
  • Europe
  • North America
  • South America

CX Tools

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