Meet Our Recognized Training Providers

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It can be a challenge to find quality Customer Experience (CX) training. CXPA believes that CX training is best conducted by qualified providers delivering content grounded in the six competencies of CXPA’s
Customer Experience framework. This framework was developed through an extensive, psychometrically valid job task analysis study that researched community consensus on the job task scope of the CX professional. The framework also serves as the examination blueprint for the Certified Customer Experience Professional (CCXP) credential, the only independent credential for CX professionals.

The providers below have been determined by independent review by the CXPA as meeting established qualifications to be designated as a CXPA Recognized Training Provider.  By choosing a Recognized Training Provider, you are assured that the training you receive is from a provider recognized by CXPA as having the qualifications, skills, and commitment to provide quality Customer Experience training that will enhance your CX knowledge.

2020 Recognized Training Providers

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ClearAction Continuum

ClearAction Continuum influences organizations of all kinds to operationalize customer experience strategy. We have long pedigrees of driving growth through customer-centered culture as CX & Marketing leaders in Fortune 500 companies. 

ClearAction Value Exchange (SaaS) has real-time solutions for CX roles'​ influence in facilitating nimbleness and growth through enterprise-wide CX adoption and accountability.

ClearAction Advisory has efficient recipes such as Customer Excellence DNA™, Digital Experience De-Siloed™, CX Management Maturity Roadmap™, and much more. They’re passed on to you through coaching, assessments, templates, roadmaps, playbooks, workshops, and train-the-trainer. By integrating with your strengths and routines, we minimize disruption and maximize application.

Our Customer Experience Excellence course has helped people in 50+ countries to learn the six CCXP competencies. Topic Mastery scenarios are the best gauge for exam readiness. Myth-busters, topic exploration exercises, and games like Who Wants to Be a Millionaire improve your capabilities for on-the-job use and career success. Course formats: online on-demand, in-person public, onsite, live webinar, podcast, practice questions, learning community subscription, and online in Spanish.

Instructor Lynn Hunsaker created the first global B2B CX practices study and has designed and taught 20+ courses at UC Berkeley Extension and San Jose State University. She serves on the CXPA Board of Directors and is one of five recipients of the CustomerThink Hall of Fame award. ClearAction was a CXPA Founding Corporate Member and created the first online and webinar courses authorized for CCXP exam preparation.

Serving: Africa, Asia, Australia, Europe, North America, South America

Learn more about ClearAction Continuum

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Customer Experience Consultancy, LTD

Founded in 2012, Customer Experience Consultancy has worked with, guided, mentored and inspired, organisations and customer experience practitioners in over 40 countries Underpinned by our belief in ‘doing what is right for our clients, their people and their customers’, we operate as specialists in ‘operationalising the customer experience’ – Working only with experienced practitioners, our specialists have quite literally ‘been there and done it’ in the world of customer experience. We are not career consultants Our founder, Ian Golding, was the first person in the world to be authorised to teach people to prepare for their CCXP Accreditation in 2014.

Serving: Africa, Asia, Australia, Europe, North America, South America

Learn more about Customer Experience Consultancy, LTD

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CX University

CX University is the world’s only online training program created with a blend of a science-based approach to learning with elegant, visually engaging design and seamless delivery. The online program offers six courses aligned with the CXPA rubric of CX competencies and includes such features as text narratives, seminal articles, videos, case examples, reflective and practical playbooks, interactive games, and hundreds of sample test questions. Hundreds of customers have completed the program for either CCXP preparation or to be productive CX practitioners in their organizations. It offers the world’s first CX training program recognized for six college credits by Montgomery County Community College.

CXU also customizes training programs such as our ‘Microlearning CX Lessons’ to meet the requirement for ongoing learning in short bursts. We know that learners learn better when they can directly connect theory with practice. By developing just-in-time learning solutions, viewed during the flow of the learner’s work, we create an environment of continuous learning.

We serve individual practitioners and global clients in over fifty countries across all industries. We are proud to say that we have trained over 15,000 people over the past four years. We have also migrated our knowledge of the CX discipline to the healthcare industry and now proudly offer PX programs under the Patient Experience Academy (PXA).


Serving: Africa, Asia, Australia, Europe, North America, South America

Learn more about CX University

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KCA Consultants

Fully Integrated CX and Organizational Development: We believe that CX cannot be seen in isolation. That is why we help our clients achieve lasting and sustainable improvements and outstanding end-to-end Customer Experiences by integrating their Corporate Strategy, Operations and Customer Service Delivery, HR and Culture Management, Quality Management, and Branding/Marketing in a truly holistic way.  Our award winning expertise does not only include all aspects of CXM, but also covers Lean, Six Sigma, TQM, Strategy Management/Balanced Scorecard, ITSM and HR Culture Management. Through our extensive network of recognized global experts and technical solutions providers we can always provide our clients with access to the highest levels of experience and expertise, customized to the respective needs of the assignment and problem at hand. As such we are truly an integrative one-stop-shop provider with a global reach for all your CX, Business Improvement and Training needs. 

Training and L&D Solutions: With KCA Consultants being a CXPA RTP, you can trust us with all your L&D and Training needs. Adhering to the highest review standards of CXPA, we can assure that our CX, CCXP Preparation, Innovation and Design Thinking, Strategy and Quality Management Training programs have been tried and tested, and delivered by our L&D Experts to a wide range of clients across many industries and sectors.

Serving: Africa, Asia, Australia, Europe, North America, South America

Learn more about KCA Consultants

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KOYOPO

Koyopo stands for - Know Your Potential. Koyopo is Asia’s 1st certified CX mentoring company. They are on a mission is to unlock human potential and transform customer experiences globally. Koyopo has more than two decades of experience serving clients across more than 12 countries. They offer both online and in person workshops for their clients globally. They have been invited by Fortune 500 companies like – Google, Cisco, etc. to facilitate customer experience workshops. Rajat Chawla, Chief Experience Transformist with Koyopo has received CEO Innovation award for building global customer experience practice.

For Clients of Koyopo:
Koyopo offers unique, Customer Experience Transformation Frameworks™, Employee Strengths Maximization Models™ and Experts Business Blueprint™ to help their clients build customer experience and business capabilities. Koyopo has developed a CCXP Exam Simulator that provides exam practice to those preparing for CCXP certification. They have also created a CX workbook named - Customer Experience Design Book. It’s a valuable resource for those preparing for CCXP certification, with 100 practice questions. Koyopo also offers unique program for sales and marketing professionals on - how to rapidly grow through amazing customer experience.

Serving: Africa, Asia, Australia, Europe, North America, South America

Learn more about KOYOPO

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Multifarious Experience

Multifarious Experience (ME) was founded 7 years ago in the UK with the aim of helping organisations and professionals globally to build capacity in CX (customer experience) and experience design. We have coached CX professionals and organisations across continents. Delivered 1 to 1 and in groups, both online and on-site. We are specialists in helping organisations create a Customer-Centric-Culture and achieve their CX targets. This consists of training programs which range from Engaging Hearts and Minds across all levels of an organisation through to Journey Mapping and Service Recovery. Amy Brustia and Hassan Mohammad hail from multifarious backgrounds in healthcare, engineering, financial services and entrepreneurship. With their combined expertise and skills in CX, Process improvement, Innovation and Experience Design they diagnose, design and deliver great customer experiences for clients globally. Hassan and Amy have spoken at conferences such as London Design Festival, Service Design Fringe Festival, Patient Experience event CX Club in KSA and for corporates such as Genesys Middle East on CX Day.

Diagnose: Gain true insights, identify the gaps in your service that cause frustration and lead to negative experiences
Design: Collaboratively work together to frame problems, generate ideas, and explore opportunities. We co-design the future ‘to-be’ experience with teams and create a roadmap for change with a focus on people, process and technology
Deliver: Implementation of a successful CX project which may be in the form of a CX toolkit/manuals, KPI setting and monitoring and/or knowledge transfer through training, communication and roll out of tools.

Serving: Africa, Asia, Australia, Europe, North America, South America

Learn more about Multifarious Experience

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Nienke Bloem Services BV

Nienke Bloem, CCXP is a world renowned Customer Experience Management leader and has helped thousands on their journey to become customer centric. Through speaking, training, consulting and her fun customer experience game. She is practical, honest and a lot of fun to work with. Did we mention her Dutch Non-Nonsense approach and her always wearing a blue dress? She has been a CX leader herself, so she has the scars and the starts to help you. Please be in contact to see what she can do for you.

Serving: Africa, Asia, Australia, Europe, North America, South America

Learn more about Nienke Bloem Services BV

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OmniTouch International

Our mission is to help & inspire people to deliver great Customer experiences.

To do that, we facilitate practical and engaging workshops that advance Customer Experience know-how, develop Contact Centre mastery & improve Customer Service delivery.

We have more than 25 courses in our overall curriculum and continue to write customized workshops & speeches. Our company has also conducted qualitative Mystery Shopper & Customer research for nearly 20 years.

Founded in 2001, we’ve worked with than 50,000 Participants across more than 40 countries. We have the global experience, the know-how and the stories that bring our workshops and speeches to life.

We’re a CXPA Recognized Training Provider, Certified Customer Experience Professionals (CCXP), ICMI Certified Associates, Net Promoter Certified and a Call Centre Industry Advisory Council Training Partner (CIAC).

But our most important credential is what Clients & Participants say.
We’ve earned thousands of positive testimonials – hundreds of which can be found on our website and LinkedIn.

Serving: Africa, Asia, Australia, Europe, North America, South America

Learn more about OmniTouch International

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Wilms & Co BV

WILMS & CO is one of the few recognised trainers in the world by the Customer Experience Professionals Association (CXPA) to give the Certified Customer Experience Professional (CCXP) CX Masterclass. These popular CX Masterclasses are held Open House and as In-house versions for your company. They are given to international audiences and companies all over the globe, from Manchester to Moscow, Delft to Dubai and from St. Petersburg to Seattle.

We believe a CX Masterclasses should be about raising the CX bar. Not just about understanding CX. We want you to lead CX. So you'll learn the entire CXPA curriculum, about you as a CX professional and how yuo can create a CX movement. Not by guidance from the sidelines but by sharing actual real-life stories, successes and failures. Jaap Wilms is one of the CX experts that actually has the inside experience as former Global Head of NPS at a leading International Financial Services company, designing and running NPS Programmes for 13 countries in Europe and Asia. It’s this inside knowledge that he will share. With a strong focus on creating adoption and movement in the organisation you’ll be sure to get some surprising off insights and drive to transform your CX initiative into a CX powerhouse.

Serving: Africa, Asia, Australia, Europe, North America, South America

Learn more about Wilms & Co BV

Every Recognized Training Provider has pledged to provide training in accordance with the CXPA Customer Experience framework and professional training practices. In the unlikely event that you have a training experience with a Recognized Training Provider that you believe does not fulfill this pledge, please notify us at info@cxpa.org including your contact information and course details so that we may follow up.