CXPA Bookstore Policies

CXPA Bookstore Policies

Digital Product Policies
  • Products will be delivered as an Adobe Acrobat .pdf file by email attachment.  Please ensure that you are able to access .pdf files prior o purchasing a digital copy.  You can learn more about the software needed to read .pdf files here.
  • Digital product purchases are non-refundable.
  • Individual digital purchases provides the right for use of individual publication use.  You may save this copy to multiple devices for your individual use, and may print the publication in part or in whole for your individual use. (Note: please be sure to quote or cite the publication when using parts of this content in presentations or papers.)  You may transfer your individual purchase to another person provided that you delete or discard saved or printed copies.
  • Printing multiple copies for use by others or duplication of any kind is prohibited.  If you would like to use the publication with a group, please contact CXPA at info@cxpa.org to arrange reprint permissions, which requires written authorization and may incur a fee.
  • CXPA currently maintains a digital copy of all digital publication purchases in your digital library. You may receive an error message if you are not already logged in to your account portal,. Please login to view your digital library.
  • From time to time, CXPA may issue a corrected revised edition, and will strive to update such revisions in the online digital library files.  We are also happy to replace digital copies for which a new revision has been issued upon request to info@cxpa.org.
Print Product Policies
  • Print Products may be subject to tax, shipping, and handling fees as indicated during the product purchase process. You will choose your shipping options during the product purchase process. 
  • We use United Parcel Service (UPS) for delivery and they do not provide delivery to P.O. Boxes. 
  • Individual Print Product Purchase includes an individual digital copy of the same publication.
  • Print product purchases, tax, shipping, and handling fees are non-refundable.  If your purchase does not arrive or arrives in a damaged condition, please let us know at info@cxpa.org so that we may make the situation right.
Copyright, Reprint Permissions, and Citations
  • All CXPA Bookstore publications are copyright of The Customer Experience Professionals Association, 2022.
  • For permission to reprint, distribute duplication in part or in whole, or for permission to reuse portions of the publications, please contact us at info@cxpa.org. All such use requires written authorization and may incur a fee.
  • We encourage "fair use" of CXPA copyright materials provided appropriate attribution and credit. To better understand "fair use" and attribution\citation practices, we recommend this article
Content Feedback and Corrections
  • We welcome your feedback on our publications.  Please email us at info@cxpa.org.
  • Should you notice a details that requires correction or have other concern that you want to bring to our attention, please email info@cxpa.org
  • When deemed appropriate, CXPA will publish revisions, corrections or retractions, and notice shall be made as appropriate to the change.
Involvement in Future CXPA Publications
  • CXPA members are welcomed to be involved in publication development and review.  To learn more about our current volunteer and work group projects including publications, please visit our current listing of volunteer opportunities (member log-in required).