CXPA Sponsor | Heart of the Customer

Thank You to Our Sponsor Heart of the Customer

Heart of the Customer is a results-focused customer experience consultancy setting best-practice journey mapping standards since 2013. Our experienced team delivers next-generation best practices that go beyond insights and recommendations to empower and activate organizations to generate customer-driven value and bottom-line growth.

And if you’re a B2B leader, the game-changing CX strategy you’ve been searching for is finally here! Consistent research shows that most B2B companies lag their B2C counterparts on customer experience, primarily because of the increased complexity in serving businesses over individual consumers. In his new book, Do B2B Better, Heart of the Customer founder Jim Tincher provides the wisdom and tools to show B2B organizations how to build and sustain superior customer experience as a core business activity. Get your copy here.

Want to take your CX game even further? Join hundreds of B2B and B2B2C leaders at the Do B2B Better 2022 Conference in Minneapolis, where speakers from leading CX organizations will share their proven practices on stage October 18th. Register here.

The Four Actions Of A Changemaker

Downloadable Resources

Use these downloadable resources to nurture CX excitement in your team. The more your team learns, the more likely the benefits of practicing CX will be revealed.

Interested in more helpful resources? Check out Heart of the Customer’s blog here.