When
Thursday, April 4, 2019
8:00 AM - 11:00 AM

Where
Golfcentrum, Brasserie De Hoge Dijk, Abcouderstraatweg 46, 1105 AA Amsterdam
www.dehogedijk.nl/
Telephone: 0294 – 281241

Cost
10 euro ($11.33 USD) for breakfast and parking

Description
Looking for useful tips on driving a customer focused culture? We are proud to be able to share Thomas Cook's best practices in the attitude of management and employees in the Netherlands towards customers. These cultural changes have been the basis for the continues NPS growth.



Daniel Bogaards CCXP, will first share with you the measures taken as a Customer Experience Manager to improve he Culture. And how this is effecting the way Customers are experiencing Thomas Cook.

During the challenge it's not only Thomas Cook who gains but you will also have the possibility to get lots of new ideas to drive cultural change within your own organization.

We all know that when employees put the customers at the heart in everything they do, customer will reward them with increased loyalty and better financial results.

Sign up now!

Agenda
8.00 Networking Breakfast
8.30 Welcome and meet the CXPA global network
9.00 Learn from Thomas Cook
9.30 The challenge
10.00 Pitch your advice to Thomas Cook
10.30 Network possibility
11:00 Finish official program

Thank you to our Event Sponsor!