When:  Oct 3, 2017 from 6:00 PM to 8:30 PM (ET)
Where:   Forrester Research, 60 Acorn Park Dr, Cambridge, MA, 02140, US

When & Where

Forrester Research
60 Acorn Park Dr
Cambridge, MA 02140

Oct 3, 6:00 PM - 8:30 PM (ET)


Tuesday, October 3, 2017
6:00 PM - 8:30 PM

Forrester Research
60 Acorn Park Dr
Cambridge, MA 02140


Join fellow Greater Boston CX professionals for CX Day on October 3rd and hear about the future of CX and your jobs. Three highly respected and forward-thinking practitioners will present their thoughts on “The Future of CX in a Digital World” - Bill Schimikowski from Fidelity Investments, Ed Boudrot from Optum Health and Brian Burba from CA Technologies.

Our presenters will give 10-minute “Ted Talks” around this theme that will include insights around the practical use of new technologies such as chatbots, virtual reality and artificial intelligence and how these technologies serve to accelerate customer-centric behaviors and business outcomes (and what the challenges are). We’ll also discuss how technology innovation will transform the very roles that we as CX practitioners play. We are happy to announce that this year's CX Day will be hosted by Forrester Research in Cambridge, MA.

All attendees will receive a free hardcopy Forrester Research report. 

Join us on October 3rd from 6:00 - 8:30 PM and participate in what promises to be one of the most interesting and inspirational CX events of the year.

Thank you to our Global Platinum Sponsors!

Thank you to our Event Sponsor!



registration type
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