When
Tuesday, December 4, 2018
8:00 AM - 9:00 AM

Where
Cravings Coffee & Tea Thai Cuisine
19701 Lake Rd
Rocky River, OH 44116

Description
Happy Holidays! Join local CX professionals for a discussion around the key topics presented in the book What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint. All those in attendance will receive a FREE copy of the book to take home as well as delicious Coffee & Pastries to jumpstart your day! All CX professionals and those interested in the CX profession are invited to attend. Registration limited to 20.

Topic: Make an upset customer a lifelong customer in five easy steps.

What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint discusses 5 main steps in providing an exceptional customer experience: Affirm, Listen, Confirm, Fix, & Follow Up. Our discussion will center around these main points, and how you can drive action within your organization.

Additionally, we’ll discuss the future of our local group and what’s to come for 2019!

Thank you to our Global Platinum Sponsor!