When
June 22, 2017
8:30AM - 10:00AM

Where
Tower Club Tysons Corner,
8000 Towers Crescent Drive,
Tysons, VA 22182

Please join us on June 22nd at 8:30 at the Tower Club for a breakfast discussion that will start your day off with energy, enthusiasm and insights!

Join your local CXPA network for an interactive breakfast discussion with Greg to learn first-hand how Maryland is instilling a CX culture across all of its agencies through a systematic wide-sweeping transformation with three core priorities: culture, training and performance metrics.
This unique opportunity is designed to allow our CX friends to hear the challenges and opportunities first-hand from a senior government official, and exchange ideas on how to tackle “the culture question” in a relaxed informal environment.

Speaker
Greg Derwart, Managing Director (Administration and Customer Experience), Maryland Department of Commerce
Greg serves as Managing Director for the Maryland Department of Commerce with a leadership role in corporate culture and customer service efforts, including Governor Hogan’s statewide customer service initiative.

Agenda
8:30 AM – 9:00 AM: Breakfast & Networking
9:00 AM - 9:30 AM: Insights from Greg Derwart
9:30 AM – 10:00 AM: CX Challenge Break Out Tables
10:00 AM: Formal Program concludes (Networking and Coffee until 10:30)

Thank you to our 2017 Global Platinum Sponsors: