The use of AI- enabled Containment Bots

The use of AI- enabled Containment Bots

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When:  May 9, 2024 from 01:00 PM to 02:00 PM (ET)

The use of AI- enabled Containment Bots: A strategic primer for CX and Contact Center leaders 

Organizations around the world are struggling to find effective ways to offer excellent self-service experiences, while providing cost-efficient contact center operations. In this session, we’ll look at how organizations are using Conversational AI and Generative AI to not only save money, but also meet and exceed customer expectations.

Join Verint’s Brian Yang as he gives you a look at Verint IVA based Containment Bots that are elevating customer experiences and deliver higher ROI.

You’ll hear about the Verint Containment Bots for both voice and digital channels and how they save millions by delivering personalized self-service, while also improving CX and freeing up agents to only handle complex, high-touch escalations.

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