Customer Contact Week: The AI Effect: Strategies to uplevel customer experiences

This interactive discussion between Zendesk and Purple, will focus on sharing strategies to boost agent productivity through use of AI tools. It will focus on three key themes influencing CX today - AI in customer service & chat bots, enhancing E-commerce experience with immersive AI technologies, and bridging the gap between CX leaders and Agents in AI adoption. Zendesk will speak with customers from Purple about their experiences as users of the platform and they’ll share how integrating AI into their agent workflow has empowered highly personalized experiences and conversational service–driving shopper loyalty and operational agility.