Boston Network: How to Make CX Human Centric, with CX Visionary Bruce Temkin

When
Tuesday, March 24, 2020
6:00 PM - 8:30 PM EDT

Where
Eastern Bank Corporate Headquarters
265 Franklin St
2nd Floor
Boston, MA 02110

Parking
Eastern Bank is easily accessible via public transportation and, for those driving to the event, parking is available at The Garage at Post Office Square at 0 Post Office Square. The parking rate is $9.00 after 4:00 PM and this is located just one block away from Eastern Bank. NOTE: There is no public parking at the Eastern Bank location at 265 Franklin Street.

Description

A lot of focus in customer experience is around process and technology, but we all know that success or failure comes down to people. So how do we make sure that our efforts remain truly focused on the people that really matter – customers and employees? Join industry visionary and CXPA co-founder Bruce Temkin in an interactive session where we will explore what it means for CX to be human-centric.

Bruce will introduce the Human Experience Cycle as a foundation for an engaging, interactive discussion with attendees.