RTP: CX+EX+PX MasterClass for Experts/Execs - Live or Self-Paced - JOIN ANYTIME

RTP: CX+EX+PX MasterClass for Experts/Execs - Live or Self-Paced - JOIN ANYTIME

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Starts:  Nov 23, 2022 10:30 AM (ET)
Ends:  Dec 31, 2022 12:00 PM (ET)

For executives and experts (authors, keynoters, thought leaders, judges, award winners, and certified or long-time practitioners of customer experience, employee experience, and partner experience).

Available in live online classes or on-demand self-paced online training.

Why this class?

Changing times call for us to up-level our approach to CX, EX, and PX. For example:

  • How is it that "quantifying CX ROI" is consistently the number one challenge in Pointillist's study for the past 3 years, while NPS® is touted as the be-all end-all for CX metrics?
  • Why is EX in such a quagmire with the Great Reshuffle?
  • Why have major brands disbanded their entire CXM team, only to start again later on?
  • Why is no industry is performing in the Good and Excellent ratings of Forrester's CX Index?
  • Why has 2022 CX performance slipped to lower levels in both Forrester's CX Index and XM Institute's State of CX?
This course is organized by the CXPA's 5 CX competencies, but it goes much deeper and broader than what you've seen elsewhere. Parallels among employee experience, partner experience, and customer experience are featured in every topic.

Register at ClearAction.com/leader

This is by far the best course available on Experience Leadership. You don’t know what you don’t know! Try this.

Balakrishna Murthy, CCXP, Carrefour

This seminar brings the group in with thought-provoking discussions where participants share real-world examples from our different histories and experiences. I appreciate the practical tools and resources explaining how to use these in greater depth.

George Bell-Uribe, Head of Customer Experience, North America, Sage

I absolutely loved your recorded sessions. Well structured, concise, well-illustrated with examples. I also found useful that you augment this learning experience with a section of inspiring stories from other organizations. This adds even more practical flavor.

Sandra Matulevičiūtė-Bagdonavičienė, CCXP, Partner Programs and Experience, 1ClickFactory

This course is an absolute must for any practising CX professional wishing to take their knowledge to the next level and to adapt to the changing realities of CX practices – especially as we face the challenges of the post-Covid, ‘New Now’.

Victoria Matthews, CCXP, Principal, SEMA4 Consulting

The Advanced CX course is ideal for executives seeking to increase the strategic relevance and value of CX to their organization. It was great that fundamentals are assumed and the focus was on higher-value advanced concepts. I left the class energized, buzzing with multiple ways to up level our CX performance.

Peter Rush, FCXP, Senior Director, Customer Experience, Medecision

Thank you for having a wonderful session in such a short duration. I really appreciate the way you have integrated project management, change management and customer experience management. It has been a fantastic experience.

Mohammad Saad Usmani, PhD, Divisional Head, Learning & Talent Management, United Bank Limited

Lynn is a seasoned CX Professional. She spoke to sound theory and powerful practical examples from her own experience that really help land the points on how to drive business results through customer experience programs. 

          Jacqueline Mueller, CCXP, Senior Vice President, Client Insight, SMG



Online Instructions:
Url: https://clearaction.com/leader/#dates
Login: Register atleast 15 minutes in advance. Prepaid registration required. Recommended: preview. Essentials + Basics recordings before live class. Print workbook for notes and action plans.


Lynn Hunsaker
+1 408 687 9700
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