CX Webinar: Why Mastering CX Education is Key to a Customer-Centric Future

CX Webinar: Why Mastering CX Education is Key to a Customer-Centric Future

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When:  Jun 5, 2024 from 01:00 PM to 02:00 PM (ET)

New research from CXPA and McorpCX demonstrates the pivotal role CX education and upskilling plays in enabling customer-centric business performance.

In this informative webinar, we’ll share key findings from the co-sponsored research conducted with 500 global CX leaders and practitioners, uncovering how organizational-wide CX education and upskilling can accelerate your company’s CX maturity and drive tangible business results.

Come hear about:

  • The link between Organization-wide CX education and higher CX maturity
  • Employee groups who get the CX-business performance linkage, and those who don't
  • Top employee groups who need CX education and upskilling
  • CX educational gaps and priority topics
  • How to overcome barriers to doing more CX education and upskilling
  • Guidelines for building CX education and upskilling into your CX strategy
  • An education roadmap to accelerate customer centricity, no matter your CX maturity level

Presented by the Customer Experience Professionals Association (CXPA) and McorpCX, this webinar will identify ways to accelerate your path to CX maturity and achieve greater customer-centricity leadership.

Join us to discover actionable insights, strategies, and roadmap for integrating CX education and upskilling into your organization, driving measurable value and solidifying your leadership in customer experience excellence. Don't miss out—register now for your spot!

Meet the Speakers

Lynn Davison, 

Research Director and Chief Operating Officer, McorpCX

Suzi Earhart, 

Practice Leader, Program and Change Management, McorpCX

Greg Melia, CAE, 



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