Join us Feb. 9 and learn how to win on CX in 2023
CXPA Toronto and Qualtrics are offering a sneak peek at the XM Institute's 2023 Customer Experience Trends Report, which will be led by two of their Solution Strategists - Justin Ninness and Elizabeth Erkenbrack.
Date: Thu, February 9, 2023, 2:00 PM – 5:00 PM EST
Location: SAP/Qualtrics Canada 222 Bay Street Ste. 2000 Toronto, ON M5K 1B7
About the event
The XM Institute spoke with nearly 33,000 customers from 29 countries to find out what businesses need to do to win their loyalty. The answer: Act More Human.
Justin and Elizabeth will show you a few surprises we can expect to see in 2023, give examples of how they see businesses bringing this goal to life, and give you a chance to ask questions and engage in conversation with the speakers and your CX peers!
Our Qualtrics speakers will be joined by representatives from Revera -- a Canadian company that provides accommodation, care and services for seniors -- to discuss its approach to integrating CX and EX. There will also be plenty of time for networking to deepen your relationships with old friends and form new connections.
This is a free event for CXPA members and guests of Qualtrics. Seating is limited. Register now using the promo code CXPATOQ to reserve your spot. We look forward to seeing you there.
Your CXPA Toronto Board
About our Speakers:
Justin Ninness, Head of CX Strategy, Qualtrics Canada
Justin is a CX and digital practitioner currently working with Qualtrics to help Canada's top brands shape their CX programs to align with the needs of their customers. Prior to Qualtrics, Justin has 15 years of XM experience, leading insights, research, digital, and strategy functions in Retail (Mountain Equipment Co-op) and CPG (Johnson & Johnson, PepsiCo). Justin lives in Toronto and has a passion for helping complex Canadian organizations build their CX programs.
Dr. Elizabeth ErkenBrack, Linguistic Anthropologist, and a Regional Head of CX Solution Strategy for Qualtrics
Dr. ErkenBrack helps companies and organizations understand and deliver exceptional experiences for their customers. She built CX programs in health insurance and global financial services before joining Qualtrics, so she understands the challenges of business execution, from strategy to deployment. She specializes in program development and maturity growth, linking XM metrics and operational metrics, and championing XM programs among internal stakeholders. Dr. ErkenBrack believes in the power of using data to bring a customer voice to complex puzzles, bringing the why to the what of customer behavior. She is a proud alum of the University of Pennsylvania and Vassar College.
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Thank you to our sponsor Qualtrics !