Welcome to CXPA Switzerland's upcoming event, where we're set to explore the dynamic realm of customer experience excellence. Join us for an enlightening discussion that delves into the shifting landscape of banking.
BNP Paribas' Corporate & Institutional Banking (CIB) division serves financial institutions and corporate clients. As CIB has the ambition to become the number one European bank of the world by 2030, client centricity becomes a lever to gain a competitive edge. Every employee has a role to play in achieving these ambitious goals, including non-client facing employees who are the majority within CIB Operations. And yet, many can feel disconnected when it comes to seeing how they fit in the big picture.
Join Hélène Piquion and Robert Rosales as they shed light on how BNP Paribas CIB’s Global Operations designed and deployed a global client-centric transformation programme across Global Markets and Global Banking operations teams of over 7,000 employees. Discover the pivotal role of client centricity in gaining a competitive advantage and learn how every single one of BNP Paribas employees contributes to this ambitious vision. Get ready to be inspired and empowered at CXPA Switzerland's upcoming event.
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