Alert: Website maintenance may impact both logged in and not logged in users on Thursday, April 25th from 8:00 PM to 10:00 PM ET.
The Book: We will use Ian Golding’s “Customer What?” to guide our 2021 discussions around application of CX best practices. Dec 1 Meeting Prep .. for those with the book please read chapters 11 and 12 of 'Customer What?'
Sustaining: Safeguarding Momentum
note: you can still attend / join discussion even if you do not have the book
Platinum
Silver
Bronze