The Brand Warrior™ CX Day Skills Fest

14:00 CAT | 08:00 EST - Discover your Experience Essence
In this session, we will show you how to distill and articulate your experience into a statement that is clear that will give your most junior employee guidance on what experience to deliver.

15:00 CAT | 09:00 EST - Unleash Visual Thinking
Invite your whole brain along for this visual thinking experience!  This can be used in all areas of your life: For meeting note-taking, understanding personal conflicts, and designing presentations.

16:00 CAT | 10:00 EST - Get to know your customer
This tool will allow you to see real-life challenges from another person's perspective. This will create better understanding and more connection with the human and will lead to more innovative problem solving for your customer or employee.

17:00 CAT | 11:00 EST - Facilitate Journey Mapping Virtually
Looking for interesting ways to facilitate journey mapping virtually?This session will show you a great tactile and interesting way to facilitate journey mapping that will unlock creative thinking.

18:00 CAT | 12:00 EST - Rebalance Your Life
In this session, you will have an opportunity to reconnect with your life priorities and declutter the things that get in the way of you achieving your full potential. You are the director of the movie called "YOU"

19:00 CAT | 1:00 EST - How not to be an asshole on email
If you have ever left an email in drafts for a day or completely lost your cool after receiving an email from someone, this session is for you! This session will equip you with practical ways to make friends and influence people... using email!

20:00 CAT | 2:00 EST - Brand Warrior™ Bundle of Superskills
Why do they call them soft skills, when they are so hard to learn? Join us for a session filled with incredible models and tools that will help you be a better human and inspire better relationships!

21:00 CAT | 3:00 EST - Prepare for a Culture Evolution
Are you frustrated by people working in silos in your organisation? Do you get pissed off when leaders make decisions that are not aligned with the values on the posters on the walls? Has COVID exposed some of the cultural faultlines that have existed in your organization for a long time? Join us for a session to give you an overview of how to reboot your culture.