Navigating the ever-evolving landscape of CX technology solutions can be exhausting, and with new digital channels being stood up every day in every industry in all corners of the globe, a new CX tech stack is emerging, one that goes beyond traditional surveys and includes real-time signals and alerts, journey orchestration tools, and more profound text and sentiment analysis. How can CX professionals provide more effective, impactful leaders in their organizations to propel better decision-making around the choice of CX solutions? What are the critical questions they should be asking to evaluate and improve digital customer journeys properly—and the technologies that measure their efficacy? In this webinar, join Michelle Morris, CCXP, and Mark Ratekin, CCXP for this rich conversation about the new wave of CX technology, and what it means for CX professionals worldwide.