The workplace has changed and continues to evolve with uncertainty. The effects on teamwork have been dramatic: productivity, creativity, and innovation suffer in distributed teams, not to mention feelings of disconnection, loneliness, and concerns of employee mental health.
But here’s our opportunity: let’s reimagine teamwork through the lens of experience design. “Human-centered teamwork” follows the principles of other human-centered fields, putting the individual at center and working back to the best solution. In the case of workplace collaboration, the employee is the “customer” and teamwork is the “experience.”
Mapping has long been a staple of customer experience work, and we can readily use the technique to understand teams operating in a hybrid workplace (i.e., flexibility to work part time in the office and part time remote on a weekly basis). Mapping then helps find opportunities for improvement and get aligned on a course of action.
In this talk, Jim Kalbach, author of Mapping Experiences (2nd Ed.) and The Jobs To Be Done Playbook will reveal some of the unique aspects of mapping hybrid work experiences with practice advice and examples.