Stakeholder Management: Building Bridges to CX Success

Now that many organizations have created customer journey maps, or built customer satisfaction dashboards, or even developed digital transformation strategies, the challenge remains: how do we get the people in our organization to move forward? A first step is to understand stakeholders across the organization as a common CX vision is built.

We’ll hear from three amazing CX Professionals who have experience and success driving action by aligning key stakeholders:

• Marlanges Simar, Senior Director, Walgreens Customer Experience
• Lance Du Chateau, Customer Experience Strategy Lead, Securian Financial
• Darin Byrne, CCXP, Vice President, Global Professional Services, Wolters Kluwer

Come meet up with people interested in improving customer and employee experiences and learn about:

• Creating stakeholder maps to drive action
• Fostering executive alignment, and effectively communications the benefits of your proposed changes
• Applying human-centered thinking to establish and lead the overall customer experience strategy