We invite you to join us for an engaging discussion on AI in CX. We’ll be using Brianna Langley Henderson’s recent article, AI In Customer Experience, Trends to Watch in 2024, as the foundation of our conversation. The article looks at “AI's growing role in CX focuses on predictive and responsive services, enhancing customer satisfaction and efficiency. Personalization at scale. 2024 sees businesses mastering personalization at scale, using AI for ultra-tailored experiences, boosting customer engagement.
Key Questions for Conversation
Where would you rank your company's utilization of AI?
Is it truly possible to gain empathy at scale via AI. How?
Do you feel that biases towards AI are a factor in its adoption and acceptance?
What do you see as the biggest benefits/ risks in incorporating AI in CX?
Whether you're eager to learn or have valuable insights to share, we welcome diverse perspectives and look forward to a lively and thoughtful discussion.
Best regards,
Chuck Gordon
Sara Schumann
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