The theme for this year's CX Day event CX Drives Success. We will focus on how customer experience strategy powers better results for consumers, employees, organizations, and the world.
CXPA Ireland Guest Speakers
- John Carroll, Marketing Manager, Irish Distillers Brand Homes
- Bernard Mooney, Customer Care Manager, Gas Networks Ireland
Throughout the pandemic, many organisations transitioned from the traditional in-person experience delivery to online delivery. It is unlikely, thanks to the growth in eCommerce and online meeting solutions, that we will revert to pre-pandemic scenarios.
Customers are increasingly demanding a seamless flow between their offline and online worlds. We as Brands, and in terms of experience delivery, are only as good as our weakest link.
In this session John Carroll, Marketing Manager, Irish Distillers, and Bernard Mooney, Customer Care Manager, Gas Networks Ireland will discuss and take questions on how they evolved their CX strategies and business models to deliver a customer-centric strategy remotely, and how they see the transition to fully hybrid experiences developing.
Tue, October 4, 2022
8:00 AM – 9:30 AM IST
Jameson Distillery Bow St.
D07 N9VH Dublin 7