Putting the Heart in CX: Cultivate Empathy to Deliver Exceptional Experiences
Prepare for an exhilarating CX Day program, brought to you in partnership with our enthusiastic CXPA Sponsor, commonFont! This event is poised to ignite your passion for customer experience like never before. Dive into the registration details provided below and get ready for an unforgettable experience that's sure to leave you inspired!
Join us for a webinar where we'll explore the power of empathy in CX programs with commonFont Managing Director, Joel Maxwell. Empathy starts with you and your organization truly knowing, understanding, and caring for your stakeholders – in particular, employees and customers. By learning, remembering, and acting on their needs, wants, and preferences, your organization can transform relationships, and in turn, uplevel your CX program and its results.
In this webinar, you will learn:
1. How empathy can guide the vision of your CX program and drive value for your organization.
2. Steps you can take to develop a deeper understanding of your organization’s key stakeholders – their motivations, key drivers, and relationship with your company – and the critical influence CX has in advancing these relationships.
3. How tapping into empathy leads to exceptional customer and employee experiences.
Meet our speaker:
Joel Maxwell leads People Operations at commonFont, which includes recruiting, onboarding, workforce development, and organizational design. Joel draws a clear connection between empathy and an organization's ability to attract top-tier talent and develop its ability to deliver value and exceptional customer experiences. He studied history at Harvard University and later earned graduate degrees in education (Harvard) and business (Brown University and IE Business School Madrid).
Celebrate CX Day with commonFont and learn how cultivating empathy can drive better outcomes for customers, employees, and organizations.
🔗 Register Now:
https://commonfont.zoom.us/webinar/register/WN_JXVSTENfSNaRPsEkZ-ap_g#/registration