Boston CXPA Mixer - How to Apply Agile Principles to CX Initiatives

Boston CXPA Mixer - How to Apply Agile Principles to CX Initiatives

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When:  May 17, 2022 from 12:00 PM to 01:00 PM (ET)
Associated with  Boston CXPA Network

Agile started in the world of software engineering and manufacturing. It has quickly become a driving force behind all business initiatives and success transformation.


This interactive session will continue our November 3, 2021 agile CX discussion, diving deeper into how to meaningfully implement agile methods and work in an agile method even if the rest of your organization isn’t agile. We’ll also explore how to build a cross-disciplinary agile workflow as well as how to build the business and ROI case to help engage, educate, and gain internal support from stakeholders and executive sponsors.


This session will provide attendees with a better understanding of the following:

  • How to stay agile with your CX when other teams within your organization are not
  • Making the business case and ROI for agile CX to executive stakeholders
  • Building a cross-disciplinary agile workflow that incorporates CX and other teams

Featured Speaker

Greg Kihlstrom, The Agile World

Greg is a best-selling author, speaker, and entrepreneur, currently an advisor and consultant to top companies on customer experience, employee experience, and digital transformation initiatives. Previously he sold his award-winning digital experience agency, Carousel30, in 2017.  Before, during, and after that, he has worked with some of the world’s top brands, including AOL, Choice Hotels, Coca-Cola, Dell, FedEx, GEICO, Marriott, MTV, Starbucks, Toyota, and VMware.   Greg is a regular contributing writer to Forbes and CMSWire, and has been featured in publications such as Advertising Age, SmartCEO, Website Magazine, and The Washington Post. Greg was named a DC Inno 2018 50 on Fire winner as a DC trendsetter in Marketing.

We look forward to you joining us! Help us spread the word.

This event is open to CXPA Members, as well as Non-Members.

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