CXPA RTP: Experts' & Execs' Advanced CX+EX+PX MasterClass [ClearAction | Hunsaker]

CXPA RTP: Experts' & Execs' Advanced CX+EX+PX MasterClass [ClearAction | Hunsaker]

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When:  Aug 12, 2022 from 03:00 PM to 04:30 PM (ET)

For executives and experts (authors, keynoters, thought leaders, judges, award winners, and certified or long-time practitioners of customer experience, employee experience, and partner experience).

Available in live online classes or on-demand self-paced online training.

Why this class? Changing times call for us to up-level our approach to CX, EX, and PX. The success factors of 2010s are outdated for 2020s! For example:

  • How is it that “quantifying CX ROI” is consistently the number one challenge in Pointillist’s study for the past 3 years, while NPS® is touted as the be-all end-all for CX metrics?
  • Why is EX in such a quagmire with the Great Reshuffle?
  • Why have major brands disbanded their entire CXM team, only to start again later on?
  • Why is no industry is performing in the Good and Excellent ratings of Forrester’s CX Index?
  • Why are only 3% of firms customer-obsessed in Forrester's 2022 CX Index, down from 10% in 2021? (so small ?!!?)
  • Why are only 6% of firms in the top 2 tiers of CX maturity in XM Institute's 2022 State of CX study, down from 13% in 2019? (so small ?!!?)

Clearly, practices of yesteryear are grossly insufficient.

This course is organized by the CXPA’s 5 CX competencies, but it goes much deeper and broader than what you’ve seen elsewhere. Parallels among employee experience, partner experience, and customer experience are featured in every topic.

See examples of topics covered in these articles: How to Motivate Executive Buy-In for CX, EX & PX and Customer Experience Leaders Can Learn from Baseball.

Trusted by CCXPs & CX, EX & PX enthusiasts from these companies and hundreds more:

 

This is by far the best course available on Experience Leadership for CX folks. You don’t know what you don’t know! Try this.

 
Balakrishna Murthy, CCXP, Carrefour


 

This Advanced Experience Leadership seminar brings the group in with thought-provoking discussions where participants share real-world examples from our different histories and experiences. I appreciate the practical tools and resources explaining how to use these in greater depth.

 
George Bell-Uribe, Head of Customer Experience, North America, Sage

 

This Advanced Experience Leadership course is an absolute must for any practising CX professional wishing to take their knowledge to the next level and to adapt to the changing realities of CX practices – especially as we face the challenges of the post-Covid, ‘New Now’.

 
Victoria Matthews, CCXP, Principal, SEMA4 Consulting

 

The Advanced course is ideal for senior executives seeking to increase the strategic relevance and value of CX to their organization. It was great that fundamentals are assumed and the focus was on higher-value advanced concepts. I left the class energized, buzzing with multiple ways to up level our CX programs.

 
Peter Rush, FCXP, Senior Director, Customer Experience, Medecision



 

Thank you for having a wonderful Advanced Experience Leadership session in such a short duration. I really appreciate the way you have integrated project management, change management and customer experience management. It has been a fantastic experience.

 
Mohammad Saad Usmani, PhD, Divisional Head, Learning & Talent Management, United Bank Limited

 

Lynn is a seasoned CX professional. She spoke to sound theory and powerful practical examples from her own experience that really help land the points on how to drive business results through customer experience programs.

 
Jacqueline Mueller, CCXP, Senior Vice President, Client Insight, SMG


These topics rotate continuously. Start any week! Register for one class or any combination of dates that work best for you. Repeat a class topic at no extra charge. If your schedule misses a topic, attend it at a future date. If you prefer different dates/times, let us know at Success@ClearAction.com. Sign-up your whole team for a privately scheduled class series.

Fridays 3 PM to 4:30 PM New York

August 12 — Mastering CX+EX+PX Culture & Accountability

August 19 — Mastering CX+EX+PX VoX & Intelligence

August 26 — Mastering CX+EX+PX Operationalized Strategy

September 9 — Mastering CX+EX+PX Metrics & Analytics

September 16 — Mastering CX+EX+PX Improvement & Design

7-day guarantee! This course will rock your world, in a good way!
Learn approaches here that you do not hear about anywhere else.

Location

Online Instructions:
Url: https://clearaction.com/leader
Login: Register at least 30 minutes in advance. Prepaid attendees only.

Contact

Lynn Hunsaker
+1 408 687 9700
lynn.hunsaker@clearaction.com
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