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WhenJune 12, 20182:00 PM - 3:00 PM ESTWhereOnlineAttention CX Practitioners - It’s Time to Transform Your RoleLet’s face it – the role CX teams play needs a makeover. Instead of putting insights to work, valuable CX resources are spending their days designing surveys, managing customer contact rules and analyzing customer feedback. If given the chance, they’d much rather:
Bruce TemkinManaging PartnerTemkin Group
Jackie PottsVOC Product ManagerConvergys
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