PMA Fireside Chat: Transforming Federal Customer Experience

PMA Fireside Chat: Transforming Federal Customer Experience

When:  Oct 3, 2023 from 01:00 PM to 01:45 PM (ET)

Get ready for an extraordinary CX Day program! While this event isn't organized by CXPA, it's packed with excitement and valuable content. Dive into the registration details provided below and prepare for an unforgettable experience!

PMA Fireside Chat: Transforming Federal Customer Experience

Join PMA on CX Day to learn about efforts transforming the Federal customer experience, as part of the President's Management Agenda (PMA).

Customer Experience is the cornerstone for all interactions with the government. In order to build trust and deliver critical services, agencies must collaborate to design and deliver services that are easy to use, efficient, and effective.

The President’s Management Agenda (PMA) team will be hosting a virtual conversation on Tuesday, October 3, at 1:00 p.m. EDT, to discuss some of the most significant updates to the PMA CX Priority to deliver Excellent, Equitable, and Secure Federal Services and Customer Experience to the American people.

This 45-minute virtual discussion will feature a fireside chat between Associate Director for Performance and Personnel Management at Office of Management and Budget Loren DeJonge Schulman and GSA Administrator Robin Carnahan, Priority Area Lead for Priority 2.

The event will conclude with a Q&A session between Director DeJonge Schulman and Administrator Carnahan, followed by closing remarks from Director DeJonge Schulman.

Live captioning will be available. Please contact pgovsupport@gsa.gov with any questions.

đŸ”— Register Now: PMA Fireside Chat: Transforming Federal Customer Experience Tickets, Tue, Oct 3, 2023 at 1:00 PM | Eventbrite

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