Join us for an interactive discussion! As we continue the CX Centric Conversation World Tour we head over to San Francisco, USA. This event will take place at Arise CX Lab, San Francisco, California.
Address: Arise CX Lab, 943 N. Idaho street San Mateo, CA
Please note we also have events planned in Seattle and Washington DC.
There's always talk about technology and digital transformation, new chat bots, the metaverse, ChatGPT etc. We get it, technology is important. But culture plays a very strong and important role in how your business performs. The way you approach business as an organisation matters. The way you approach your work on a daily basis also matters. And we've got the case studies to prove it, and to show you how you can create a culture with intention.
In this CX Centric Conversation we aim to explore the concept of Customer-Centricity, and what it could mean for your organisation.
We will begin with 2 speakers from industry leaders, showcasing case studies and offering their perspectives on how they have successfully used Customer Experience to drive growth.
We are very proud to announce our keynote speaker, Bonnie Chatterjee, head of Professional Services at Stripe, and former head of Customer Experience @ Github. Bonnie also does a lot of work supporting start-ups. You can always check out her Bonnie's blog here: https://www.nextbonnie.com/
We will then break up into groups to explore the opportunities and challenges which are relevant for businesses today, and brainstorm solutions together.
If you would like to learn more about our Customer-Centricity Model and Assessment feel free to check it out here (https://www.cx-centric.com/cx-customer-centricity-assesment/)
You can also check our State of Customer Centricity 2023 report here: www.stateofcustomercentricity.com
This event is promoted in partnership with the Customer Experience Professionals Association.
CX Centric Conversations are hosted by Jonathan Daniels, Director of CX Centric and author of The Customer Experience Playbook.
By registering for this event you consent to our Privacy Policy.