CXPA Webinar Presented by Concentrix: The Secret to CX Success: Four Tips for Inspiring Employee...

Imagine a VOC program with all the necessary components: surveys, software platforms, insights and more. Now imagine that the benefits CX leaders expect aren’t happening quickly, if at all. It’s not a stretch: in fact, 7 in 10 senior executives think technology-driven change is too slow.

Companies pour significant investment, time and resources into implementing enterprise-wide Voice of the Customer platforms. Too often, before too long, valuable customer feedback is slipping through the cracks, unused and ineffective. CX initiatives limp along and company-wide interest in the CX mission fizzles.

The most common culprit? Low adoption of VOC technology. Without employee engagement across the organization, no amount of surveys and data will have a big impact on CX.

On October 15, learn how you can reverse the trend. Concentrix VOC Strategists Ellie Dubbs and Stefanie Grubb will lay out a 4-part roadmap proven to lift and sustain employee engagement by as much as 30-40%. You’ll leave this webinar with clear action steps you can take now to ignite long-term engagement in your VOC program.

Ellie Dubbs
Product Strategist, VOC Solutions
Concentrix

Ellie consults directly with clients to build industry-leading Voice of the Customer programs that are tailored to their unique needs. She is well versed in Concentrix’s best practices so clients can be sure they’ll receive maximum value from their VOC platform. Prior to joining Concentrix, Ellie worked in the advertising and digital marketing industry, and leverages that experience in her role.



Stefanie Grubb
Consultant, VOC Product Strategy
Concentrix

Stefanie helps Fortune 500 organizations adopt and implement Voice of the Customer best practices. She has more than a decade of experience working on the partner side as a consultant, and on the client side running Customer Experience programs for AT&T and Paycor.