Everyone says quick wins and Promoters will prove CX ROI, yet it continues to be a top challenge. An alternative approach to CX metrics generated millions in savings and in growth for many years. Come to this session to learn about CX annuities, customer-critical factors, and predictive leading indicators hosted by the CXPA Rochester, NY Network.
CXPA Rochester Network Event: Metrics for Indisputable CX ROI
Date: Wednesday, February 22 (12noon - 1 pm EST)
Location: Zoom (online)
Agenda:
- 11:55am – 12:00pm Attendees can logon to Zoom
- 12:00pm – 12:15pm Welcome, Introductions, and Rochester Network Updates
- 12:15pm – 1:00pm Presentation, questions and closing remarks
About the Speaker: Lynn Hunsaker, CCXP, led customer experience company-wide for many years at Applied Materials and Sonoco. Starting out in the Strategic Planning department, she was VoC Manager, Customer Satisfaction Improvement Manager, Marketing Director, and Head of Corporate Quality. Lynn was a CXPA board member and currently leads the CXPA Phoenix Network. She is 1 of 5 Customer Think Hall of Fame authors and she conducted the world’s first global study of B2B customer experience management for 5 years. She is Chief Customer Officer at ClearAction Continuum and founder of the Experience Value Exchange, which helps companies make CX a team sport.
NOTE: Registration is required on Eventbrite for this online event and will close Monday, February 20th at 11:59pm. Zoom details will be emailed to all those that register.