Bridging the Gap: Creating Inclusive Experiences for Individuals Who Navigate the World with Disabilities
Is your organization unintentionally creating barriers to inclusivity for those that are differently abled? Organizations that show genuine empathy and thoughtfulness towards their customers’ different abilities and lived experiences are not only doing the right thing, but they’re also improving ALL customer experiences too.
In this session sponsored by the CXPA Diversity Advancement Committee, our panelists will share inclusive tactics they used to bring the concepts of Diversity, Equity, and Inclusion (DEI) and Customer Experience (CX) together in a way that will allow CX professionals to expand their thinking. We’ll also hear feedback directly from someone who has experienced the lack of inclusivity first-hand.
Key Takeaways
• Learn how to look at your business from the customer’s perspective to influence change
• Identify barriers your organization has unintentionally created
• Learn how focusing on personas of the past will help make experiences easier
• Focusing on DEI provides additional revenue opportunities for the organization
• How to use storytelling to gain adoption by different departments