Winning through CX: Showing the Financial Impact w/ Jim Tincher

Excited to announce our CXPA Rochester Network May event: "Winning through CX: Showing the Financial Impact" with Jim Tincher, CCXP! Join us on Thursday, May 30th, 12:00PM - 1:00PM EST.

Most CX programs struggle to prove business impact, but what can we learn from the 1 in 4 that succeed? Jim Tincher, CCXP, will share insights on how to connect CX to business metrics and drive growth through exceptional customer experiences.

📌 Key Takeaways:

• Discover how great programs connect CX to show business value.
• Hear case studies from brands with advanced CX maturity.
• Learn seven common ways to demonstrate the financial impact of CX.

🎤 About the Speaker:

Jim Tincher is a leading authority on B2B customer experience, founder of Heart of the Customer consultancy, and author of "Do B2B Better." With decades of experience, Jim's insights empower businesses to foster loyal and profitable customer relationships.

🔗 FREE event! CXPA membership not required. Join us for an insightful session.

Learn more and register here: https://www.eventbrite.com/e/winning-through-cx-showing-the-financial-impact-w-jim-tincher-may2024-tickets-899186369637?aff=CXPAWebsite