CXPA Canada Webinar -Establishing Effective Governance

In today's dynamic business landscape, customer experience is a critical differentiator. Organizations that prioritize CX consistently outperform their competitors. However, achieving exceptional CX requires more than just good intentions; it demands a well-structured governance framework.
This free webinar will dive into the key aspects of establishing effective governance for your organization. The presentation in English will be punctuated by interventions in French for the benefit of the French-speaking Canadian audience.