CXPA Sponsored Webinar by Bain: How To Keep Customer Loyalty During Uncertain Times

How to Keep Customer Loyalty During Uncertain Times:  A fireside chat with Fred Reichheld and Stanford Swinton

Facilitated by Amy Shioji, CCXP CXPA Board Treasurer and Chief Experience Officer, Strategic Education, Inc., You're invited to join us for a discussion with Fred Reichheld, creator of NPS and Co-Author of Winning on Purpose, and Stanford Swinton, Founder of NPSx, as they discuss how companies and CX leaders can grasp onto the unbeatable strategy of winning on purpose by loving customers during economic uncertainty. Fred and Stan will be covering:

• How to enable your team with the skills to execute CX strategies and build deeper customer understanding across your organization
• Learnings from outstanding CX leaders who are well positioned to succeed through the pandemic and impending economic downturn
• Why metrics like NPS and Earned Growth are critical for understanding customer and enterprise value
• How successful companies are demonstrating tracking referrals and evaluating the economics

Attend this webinar and receive an exclusive 20% discount toward NPSx subscription