*Please note: We are meeting a week earlier this month!*
Join other customer experience professionals for breakfast and lively discussion on a variety of CX topics.
Our events are informal and informative. We meet monthly at 8:30 am and discuss a different CX topic each month until about 9:45. Some stay to chat, but we typically wrap up by 10:00 am. Everyone picks up their own tab for breakfast.
APRIL TOPIC: Action planning
You have the data. What's next?
Action planning covers a lot of ground, starting with immediate response all the way through integrating your data into operational processes and systems.
How are you looking at your data and combining it with what you know from operations? Even if you're not formally combining the two, you can still make connections between what happens in the business and how the experience scores follow - and start to plan accordingly.
Let's talk action planning - come and join in the discussion!