It’s no secret that service and experience have moved into the heart of business strategy. Two thirds of organisations now compete on customer experience alone. Those who are committed to unifying their service & experience strategy will reap the rewards and beat out the competition. Launch into the Future of Service & Experience with data-driven strategies, empowered agents & seamless omnichannel experiences as the foundation.
As we celebrate our return to in-person, it is our mission to bring together leaders from the world’s biggest and most influential brands, to set a new standard for service & experience. Ensure your business is prepared with the right tools, real-world benchmarks and organizational strategies that will be the bedrock of customer-centric transformation.
A World Class Line-up of Customer Service and Experience Leaders:
Reuters Events Customer Service & Experience 2022 is committed to bringing you insights from those leaders who are truly at the forefront of the field. We have worked to identify and showcase those who are committed to driving change and innovation so that you can gain the actionable insights that will transform your strategy.