Event Description

New York Local Network: Why CX? Retention, Growth, and Advocacy

When: Jun 21, 2017 from 05:30 PM to 07:30 PM (ET)

When
June 21, 2017
5:30 - 7:30 PM

Where
NGData
1177 Avenue of the Americas,
7th floor
New York, NY

Cost
$0.00

Why CX? Retention, Growth, and Advocacy: Surefire customer experience strategies that deliver the biggest bottom-line benefit
In this panel discussion, several CX experts will reveal strategies that are virtually guaranteed to increase retention, spur growth, and build advocacy. It's a conversation you won't want to miss.

Join us to hear advice and insight from Carol Fink, director of executive relations for Verizon, Liliana Petrova, director of customer experience programs for JetBlue, and Richard R. Shapiro, founder and president, The Center For Client Retention.

You learn how to:
Not only ensure repeat business, but also increase wallet share
Build loyal evangelists who recommend and advocate for you at every opportunity
Balance customer and company expectations to ensure a profitable CX strategy

Speakers
Carol Fink, director of executive relations for Verizon
Liliana Petrova, director of customer experience programs for JetBlue

Richard R. Shapiro, founder and president, The Center For Client Retention

Thank you to our 2017 Global Platinum Sponsors:

Thank you to our Local Event Sponsor:

Location

NGData
1177 Avenue of the Americas
7th floor
New York, NY

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