CXPA Sponsored Webinar by IBM: Achieve Tomorrow's Best CX with AI

When
October 18, 2018
11:00 AM - 12:00 PM EST

Where
Online

Achieve Tomorrow's Best CX with AI

Yesterday’s goal for digital CX was efficiency and usability. Now it’s time to take the next step. IBM Tealeaf helped create the hyper-efficient e-commerce world of today. Our next goal? Bring humanity online. As you plan for 2019, we’ll explain how to prepare for a future where customer expectations that continue to rise to the level of service one gets from a personal interaction. Yesterday’s goal for digital CX was efficiency and usability. Now it’s time to take the next step. IBM Tealeaf helped create the hyper-efficient e-commerce world of today. Our next goal? Bring humanity online. As you plan for 2019, we’ll explain how to prepare for a future where customer expectations that continue to rise to the level of service one gets from a personal interaction. 

This webinar will cover the following topics:

• Our perspective on where digital CX is going
• How AI is impacting digital CX management
• How to solve for site abandonment and boost conversion rates

Brian Donnelly
Worldwide Product Marketer
IBM Tealeaf
Brian Donnelly is a Worldwide Product Marketer focused on IBM Tealeaf - the market-leading CX management solution. He and the larger Tealeaf team, as part of Watson Marketing, work to solve marketing and customer experience problems like abandonment and disengagement with innovative offerings that leverage Watson AI. Brian is committed to continuing to bring clients capabilities that help them create a better digital world that customers want to return to again and again.