How Arkansas Blue Cross Blue Shield Provides Omnichannel Experiences and Brings Joy to Customers

How Arkansas Blue Cross Blue Shield Provides Omnichannel Experiences and Brings Joy to Customers

When:  Oct 2, 2023 from 04:00 PM to 05:00 PM (ET)

We are thrilled to announce that this incredible CX Day program has been made possible by the support of our dedicated CXPA Sponsor, Five9. Your participation means the world to us! Please take a moment to check out the registration details provided below. We can't wait to share this exciting experience with you!

How Arkansas Blue Cross Blue Shield Provides Omnichannel Experiences and Brings Joy to Customers with Five9

Join us for this customer success story webinar where we sit down with Jason Henry, the Manager of Contact Center Technologies at Arkansas Blue Cross Blue Shield and discuss the adoption of Five9's solutions in their contact center.

Before Five9, Arkansas Blue Cross Blue Shield was struggling with reporting capabilities and identifying pain points within their IVR which was hurting their patient and member experiences.

Join the webinar to learn how Arkansas Blue Cross Blue Shield:

  • Implemented IVA, IVR, Queue Callback, Live Chat, Automated Call Summary, and Chatbot.
  • Utilizes their Technical Account Manager (TAM) from Five9 for ongoing support.
  • Employs their Salesforce integration for a seamless customer and agent experience. 


🔗 Register Now: How Arkansas Blue Cross Blue Shield Provides Omnichannel Experiences and Brings Joy to Customers with Five9 | Five9

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