At LitmusWorld, we help businesses identify the importance of listening to their 2 strongest pillars - customers and employees. Customer Experience has been, and always will be, the key driver that fuels business growth. Companies built on and around the expectations of their customers often find themselves in the fortunate position of leading their industries.
Being the torch-bearers for Customer Experience in India, we wish to spread the joy of CX to as many people as possible during CX week.
We are doing this in the following ways:
CX Maturity Assessment 2021 - https://www.litmusworld.com/cx-maturity-assessment-2021/
To help you assess the readiness of your CX initiatives, experts at LitmusWorld and The Positivity Company have carefully designed a CX Maturity Assessment. This will help you understand where you currently are and where you want to be through our CX Maturity Roadmap guide. (Attached)
Voice of Experts
A platform for top CX Evangelists and thought leaders from around the world to share their valuable expertise on everything CX. We aim to connect our reader-base of over 150,000 to Customer Service & Experience Experts like Shep Hyken, Jeanne Bliss, and contributors from around the globe representing institutions like IBM, Retailers Association of India, CRM Academy of Asia.
On account of CX Day, we wish to acknowledge these leaders who are shaping the future of CX, by presenting special insights from them.
CX Action Calendar
31-Day CX Action Calendar (for 2021): Outlines one activity for every day of the month to be undertaken in 2021 to exponentially grow and reap benefits from your CX initiatives.
Over the last 5 years of our business, we’ve been able to engage over 150,000 folks with our thought leadership focus on content.