Continuous Process Improvement typically begins in operational areas of an organization focusing on opportunities to reduce cost and improve productivity. While the intent may ultimately be to improve the external customer experience, what does the customer actually see?
Shigeo Shingo, co-creator of Lean, once said “The face we see least often is our own.” How can we see the impact of our Lean processes from the customer’s perspective – from the outside in?
Please join our guest presenter, Bruce Hamilton, President of the Greater Boston Manufacturing Partnership (GBMP) at 1:00 p.m. on May 13 for some reflections on these questions.
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You will also receive an email from Eventbrite containing the Zoom link to join the event, 48 hours before, 2 hours before and at the event’s start time.
If you have any questions, please contact Tim.Ozirsky@kronos.com.