Come join experts from Medallia's Strategy Analytics and Embedded Expert teams for an interactive session about how to break the barriers that get in the way when translating CX feedback into real operational changes that lead to continuous innovation. The webinar will showcase frameworks, proof points and case studies to help guide CX practitioners and leaders when facing challenges such as:• Defining what successful close-loop feedback is and isn’t• Articulating the value of a tailored response• Designing an effective tailored response strategy• Translating customer insights into prioritized operational requirements • Building a burning platform for change: appealing to the minds and hearts of decision makers• Setting the organization up for long-term successVeronica AndradeGlobal Head of StrategyMedalliaVeronica leads the Medallia Strategy Analytics team globally. She joined Medallia after a decade of experience as a strategy consultant across LatinAmerica, first to advise global companies in their CX maturity and later to develop and lead Medallia's Financial Services Practice. She now helps Medallia’s clients drive growth through the key strategic lever of experience management. She does this by combining analytical firepower with a deep understanding of his clients’ businesses to develop high-impact, actionable insights that realize true bottom-line value.Jeni BatteEmbedded Expert Restaurant/Retail/HospitalityMedalliaJeni has spent 20+ years in the CX space consulting some of the most well-known and respected brands in the retail, restaurant and hospitality industries. Most recently she led a team who provided strategic guidance to client partners based on industry best practices, program data, and the competitive landscape. Jeni is a thought leader and passionate collaborator who works hand-in-hand with partners to build strategies to deal with the ongoing complexities of customer and employee engagement.
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