Indianapolis Networking Breakfast

Indianapolis Networking Breakfast

When:  Mar 28, 2023 from 08:30 AM to 09:45 AM (ET)
Associated with  Indianapolis CXPA Network

Join other customer experience professionals for breakfast and lively discussion on a variety of CX topics.

Our events are informal and informative. We meet monthly at 8:30 am and discuss a different CX topic each month until about 9:45. Some stay to chat, but we typically wrap up by 10:00 am. Everyone picks up their own tab for breakfast.

MARCH TOPIC: The CX Book of Knowledge - Metrics

The local Indy CXPA would like to invite you to our open networking session on Feb. 28 from 8:30 to 9:45 at LePeep (Keystone Crossing). This is a great chance to grab some coffee and breakfast and learn more about CX.

Our own Mark Ratekin, one of the authors of the CX Book of Knowledge, will be joining us to discuss the book and specifically his chapter on CX Metrics.

• History of the BoK – how did it come about?

• Use of the BoK – where to access it and how to get a copy

• Discussion: key themes from the CX Metrics chapter 

Please come and join in the discussion!

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