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Technologies such as artificial intelligence and machine learning are rapidly getting operationalized, and organizations are striving to leverage these technologies to address source of customer pain points in real-time or near-real time rather than depending on post-transaction surveys.
These technologies are also increasingly present in platforms driving uniform omnichannel customer experience.
The CX Futurist panel will discuss exciting technology trends in the field of customer experience, and how they will impact the future of CX.
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