CXPA Livestream: Beyond Service - Using Empathy to Improve CX

"Empathy" is a key part of creating a better experience for customers, yet many still think of it only as it relates to customer service.

How is empathy important to other aspects of CX, like experience design and customer communications? Can empathy be taught? And can barriers to empathy be overcome? Join Gabe Smith, CCXP as he talks with Steven Ramirez, CEO of Beyond the Arc, Inc, about how empathy in practice can help companies achieve success in today's new normal. Tune in to LinkedIn Live on Wednesday, January 27th at 2:00 PM ET.


Steven Ramirez
CEO
Beyond the Arc, Inc.

Steven J Ramirez is a popular CX strategist and speaker. He focuses on the technology and trends affecting customer experience and his insights have appeared in Bloomberg, American Banker, Financial Brand, Fortune, and other industry publications.

As the CEO of customer experience agency Beyond the Arc, Steven leads client engagements that help to transform customer communications, align brand and marketing with customer experience, and infuse empathy into business processes and corporate culture.

Steven earned his BA and MBA from the University of California, Berkeley. You can follow Steven on Twitter: @beyondthearc.