Self-paced version available in French, Spanish, and English. You can listen to all 5 competencies in 7.5 hours. We recommend an additional 7.5 hours for the quizzes, links, and quiz games: 15 hours total.
THURSDAYS Noon-1:30pm New York = 18:00 Paris = 19:00 S.Africa = 20:00 Istanbul
The schedule for this live class is a continual series. Start any week. Within 5 weeks you have covered all 5 CCXP competencies. Can't make it to a session? Pick it up next time. Want to try 1 class to see how you like it? You can then request a discount code for your purchase credit toward the full class.
Many dozens of CCXPs have used ONLY this course to successfully pass the CCXP exam right away. CXPA reports that 60% of current exam candidates fail. Not with ClearAction’s topic mastery method! You get much more from this course than ANY other CCXP resource. Save precious time and costs with this CCXP masterclass.
With this live or self-paced class or course, you do not need any other books, videos, or quizzes to succeed in the CCXP exam. This course is 100% up-to-date with CXPA’s new customer experience body of knowledge.
Trusted by CCXPs & CX enthusiasts from these companies and hundreds more:
This course was one of the first CCXP resources out there. It was a huge help in passing with my first attempt. — Jennifer Wright, PhD, CCXP, Vice President of Customer Experience, Magellan Health
I might not have passed the test without taking this course. The myth-busters really pushed me over the top to answer quite a few of the questions I would have not been confident in otherwise.
The way the course is organized helped me synthesize my thoughts around the 6 CX competencies. Even if I could have passed the exam without taking this course, it was time well spent. — Jessica Noble, CCXP, Enavate
This course was muy excellente! It really helped me uncover what I did not know and also helped me solidify my approach to CX transformation. I loved that I could listen in my car, on a tablet or at my desk.
I would highly recommend this course. Worth every penny and I also passed the CCXP exam the first time! — Heather Younger, J.D., CCXP, Employee Fanatix
Thank you, Lynn Hunsaker. Great course, and helped me pass on the 1st attempt. — Ron Mozalewski, CCXP, Executive Director, Advocate Health Care
I found the course materials excellent. They were my main source of preparation for the exam. If you have a background in CX, then the recordings and other reading materials on this site are all that you need. Lynn was also a fantastic help on specific queries that I had at different stages. She is responsive, helpful and very supportive. I would highly recommend ClearAction. — Graham Fagan, CCXP, Group Director, AIB
The ClearAction course goes beyond test preparation. It’s a thorough and deep review of the CX body of knowledge. I not only felt prepared to take the test, I felt prepared to take on a major CX role in my organization and to approach the work feeling confident that I could make a measurable and meaningful impact. — Vice President of Customer Experience
I loved this insightful and practical course. Takes CXM from theory to action. The Topic Mastery approach helps dive deep into each CCXP competency. Worth every cent. Fully recommended! — Tatiana Ramirez, Director of Marketing, Instituto de Mercadeo Agropecuario
I’ve recommended ClearAction CCXP training to many others. Thanks again! — Nikki Pampalone, CCXP, Director of Customer Experience, Nationwide Insurance
Get everything you need to pass the CCXP exam
Save time: the fastest way to truly learn CXPA’s CXM body of knowledge (90 minutes per competency)
Access resources up-to-date with all CCXP requirements AND guaranteed to elevate your CX maturity mindset
Join the people from 50+ countries who have benefited from this course
You get 2 class workbooks (basics and advanced) for each of 5 competencies
Watch a succinct recording for each workbook with narrated PowerPoint video
Easily revisit any point with navigation to specific slides and specific slide content
Practice multiple-choice quizzes with clues and explanations
Play the Who Wants to Be a Millionaire quiz games
Recall far more through topic mastery scenarios; these are adult learning essentials
Licensed to you as an individual with no expiration: you get lifetime access
You can start with 1 topic to see how well you like it, and get a discount code for the whole course. Try it now!
Gain MORE from this short format: anyone can teach a long format. Our superb expertise converts more know-how in less time for you!
Insane deal! Our vision is for EVERY CX fan to learn from this course. Our affordable pricing makes this possible!
Optional extras include:
- Volume discount for 5 or more self-paced participants from your firm: use checkout code = 5ormore
- Get a 15% discount code for first-time CXPA membership, which also allows member discount on CCXP exam
- Links to templates and case studies
- Free instructor feedback on scenario exercises
- Experience Leadership Topic Mastery certificate and social media badge
- CCXP Exam Preparation book (Bartlett; PDF)
- Peer-to-peer study groups